AI Hybrid BPO Automate Operations Through AI-Human Collaboration
AI Hybrid BPO is a next-generation business outsourcing platform combining generative AI with specialized personnel. AI handles simple processing while humans perform judgment and quality assurance, evolving traditional BPO into an "autonomously evolving system".
AI × HUMAN
Business Automation Through Human-AI Synergy
AI Hybrid BPO is a next-generation business outsourcing platform combining generative AI with specialized personnel. AI handles simple processing while humans perform judgment and quality assurance, evolving traditional BPO into an "autonomously evolving system". AI prepares repetitive tasks, humans approve important decisions. Balances accuracy and speed, enables continuous improvement without dependency.
AI×Human Hybrid Operations
AI pre-processes inquiry responses, data entry, translation, report creation with humans confirming and correcting only necessary parts.
Structure where AI "drafts" and humans "approve" workflow, balancing cost optimization and quality maintenance.
No-Code AI Workflow
Design chatbots, report generation, data extraction with no-code.
General employees can launch automation flows in minutes.
Data Integration and Log Visualization
Integrate with Supabase, Notion, Google Drive, Slack, etc.,
Visualize AI responses and processing history. Achieve continuous accuracy improvement.
Security/Privacy
Standard equipped with encryption, access control, audit trails.
Address high-confidentiality areas with data minimization and consent management.
AI Drafts, Humans Approve
AI prepares repetitive processing, humans handle judgment and quality assurance. Balance accuracy and speed, enable continuous improvement without dependency.
Processing time reduction
※Depends on implementation configuration
- 70-90% less
Review burden
※Internal verification value
- About 50% less
Human errors
※Post-operation average
- About 60% less
Hybrid BPO Functions
Auto Draft: AI creates inquiry responses, report drafts, translation drafts, etc.
Review/Approval: Standardize final human checks to ensure quality.
Data Integration: Integrate with various SaaS and DB to visualize history and logs.
Bot Operations: Support chatbot and FAQ construction and operation.
No-Code Design: Quickly expand flows led by frontline.
Security: Guardrails such as access control, audit logs, encryption, etc.
WORKFLOW
AI Workflow Construction
Start small and continuously improve. Reliably accumulate results.
- STEP 1
Requirements Organization / Scope Definition
Current operation inventory and KPI design. Evaluate automation priorities and formulate phased implementation plans.
- •Target operation inventory
- •KPI/quality standard agreement
- •Scope prioritization
- STEP 2
PoC / Workflow Design
Quick implementation centered on no-code. Design review/approval guardrails first.
- •Draft→Approval guardrails
- •No-code integration
- •Test data preparation
- STEP 3
Operations / Continuous Improvement
Adjust thresholds and rules with log visualization and regular evaluation. Continuously improve accuracy and coverage.
- •Log/Alert design
- •Regular reviews
- •Accuracy and coverage improvement
FAQ
Frequently Asked Questions
Summary of frequently asked questions about AI Hybrid BPO.